Getting started

How to send a case

Getting a case to the lab takes just a few minutes once your practice is set up.

1
Register your practice
Create an account with your name, email, and clinic details. Confirm your address from the emailed link — the laboratory reviews the application and opens portal access.
2
Start a new case
Choose the case type, add the patient reference, tooth/region, material, shade, and deadline in the guided form.
3
Upload your scans
Drag and drop your STL files, photos, or PDFs. At least one file is required — a case cannot be submitted without something for the technician to work from.
4
Add clinical notes & submit
Include any instructions, review the summary, and submit. You will receive a case reference number instantly.
5
Track to completion
Follow status updates from Received through Shipped. Download deliverables and invoices when ready.

File format requirements

Anything outside this list is refused at upload — the portal checks the contents of each file, not just its extension.